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The overview observed that DVLA experienced identical worries as other community bodies when it comes to modernising its consumer dealing with and electronic solutions, however the DVLA often worked in isolation or with small engagement and alignment.
The evaluate obtained comments within the sponsor workforce, DfT policy teams, and various authorities departments (which includes HMT) that asks were being often made of DVLA:
A strategic, open minded and outward struggling with method will assistance the move change that may be necessary in steady improvement underneath the new corporate method. Supporting proof
DVLA to think about if its workforce technique is aligned to and supports delivery of your eyesight and amount of ambition set out in The brand new company method along with Functioning towards headcount rationalisation the place achievable as a result of efficiencies, digitisation and working procedures to go with govt tactic.
This, together with elevated efficiencies chapter mentioned, will ensure the sustainability of your self-funding product and Internet contribution to federal government, driving ongoing worth for the customer and the taxpayer.
- other strategic efficiency options, such as steps being trialled by peer organisations and any choices discovered from the Digital and DM external parts of work
present CDDO, GDS and DfT with confidence while in the Evolve programme and supply source, obstacle, and help to check car details empower DVLA to obtain electronic transformation
DVLA and DfT to carry on to work together, as Component of the DfT team HR design, on coverage around expert purchase essential roles the place recruitment and workers retention is a concern, and also to mitigate risks to recruitment of distinct professional digital abilities.
These tips deal with making sure that DVLA has the proper capabilities and wider functionality, the two now and Later on, to deliver higher-quality Price-effective companies as established out in the new corporate system for 2024 to 2027.
make certain a good, mutually respectful Performing romance throughout DfT and DVLA digital and analytical functions, exactly where greatest apply is shared, and communities of apply prosper
Consequence DVLA gives best probable benefit to the taxpayer also to its customers. Supporting proof